Frequently Asked Questions

How is WINYE pronounced, and what does it mean?

WINYE is pronounced "WIN-ee." The name is a tribute to two important places in my life: Wisconsin (WI), where I grew up, and New York (NY), my current home. It also honors my family, the Nyes.

When will I receive my order? 

Thank you for choosing Winye! All of our pieces are in stock and ready to ship because we believe you shouldn’t have to wait for luxury. Orders are shipped within 24 hours of purchase. Please note that processing and shipping times may be slightly delayed during peak seasons and holidays.

Does Winye ship internationally?

At this time, we only ship within the continental United States.

What is Winye's exchange/return policy?

Unless otherwise noted, unworn ready to ship jewelry may be returned within 7 days of receiving your order. Returns are subject to a 10% restocking fee or 100% store credit. Extended holiday returns: purchases received in December qualify for an extended return window of 30 days. 

To initiate a return, please email hello@winyeofficial.com. Please note that return shipping costs are the client’s responsibility, although Winye can assist by providing a label. Store credit or refund will be issued once the piece is returned to Winye and inspected.

Can I use a discount code on all pieces?

Discount codes & other discounts cannot be applied towards on-sale items online. Only one discount code per purchase is accepted. Discounts are not applicable to all of Winye's offerings. Discounts cannot be applied to one-of-a-kind pieces.

How do I care for my pieces?

At Winye, our jewelry is designed to be lived in, but even everyday luxury items need a little care. To keep your pieces looking their best, we recommend removing them before any intense activities. For Gold Vermeil and Sterling Silver pieces, avoid contact with water, lotions, perfumes, and harsh chemicals, store your jewelry in a cool, dry place, ideally in the pouch or box provided, to prevent scratches and gently clean with a soft, dry cloth after wear to remove oils and residue.

With proper care, your pieces will retain their shine and elegance for years.